G9-10 | Job Shadow Day -- Visiting Trip.com

Job Shadow

On November 22nd, students from 9th and 10th grade visited LingKong SOHO, where the headquarters of Trip.com are located. Trip.com, previously known as CTrip, is an online travel booking company founded in 1999. The company provides a platform for hotel booking, flight ticket booking, ticket reservation, and other assistance related to booking services. Throughout the job shadowing, students were able to learn and participate in the specific division of the company.

After a half-hour bus ride from school, students arrived at SOHO plaza. The visit started with a presentation given by three female managers, who will be the mentors in the following activity. They represent three different divisions: CSC international, the domestic customer support center, and the IT department. Every student was supposed to select one division from these three. They had the opportunity to visit that specific department to have a more detailed understanding. Students were then taken to a laboratory where an innovative device is shown. This is a device that tracks people’s eyes, meaning that this equipment can analyze where and how long the person was looking. According to the technicians in the lab, they were able to study consumers’ behavior and make the website based on the results to simplify the operations.

In the last hour of the visit, students were separated into groups based on the selections they made in the presentation. They were taken to each department to view how specialists in each division work every day. They were surprised by how the company has branches scattered all around the world. The manager told them several basic pieces of knowledge about this department. She took them to a training office where new employees were taking a lecture on basic information on hotel booking. Everything the lecturer said was new to them; nonetheless, they enjoyed their time listening to this kind of presentation.

After the tour, students were fascinated by how this company has become so globalized and influential in people’s everyday life. Overall, this was an extraordinary event for all the students who participated in this job shadowing. They learned a lot of information which normally was not taught in school. It was a highly beneficial event, allowing the students to understand how things they learned in school can be applied in their future professional fields.

九、十年級: Job Shadow Day活動——參觀攜程公司總部

11月22日，上海中學國際部的部分九到十年級學生前往凌空SOHO參觀了攜程公司總部。攜程成立于1999年，服務內容包括酒店預訂、機票預訂、機票預訂以及其他票務的預定。在這次的Job Shadow Day活動中，學生們學習并參與了公司的多個部門活動。

經過半個小時的車程，學生到達了SOHO廣場?；顒拥囊婚_始，由三位部門經理作為學生的導師，向大家介紹公司，她們分別來自國際客服服務中心，國內客服支持中心，以及技術部門。

對公司有了大概的了解之后，同學們被帶入了一間實驗室，了解攜程公司的獨家“秘笈”。技術人員介紹說，這是一個跟蹤人眼的裝置，它用于分析使用攜程客戶端的客戶一般在頁面哪個部分停留以及具體的瀏覽時間。他們從數據中了解消費者的行為，在研究后根據結果改進和制作網站，以簡化操作。

活動的最后一個小時，導師們把同學們分成了三個小組，分別參觀了活動最開始介紹的三個部門。在那里，大家觀察學習了專家們的工作內容以及狀態。經理首先介紹了一些部門的基本知識，同學們都驚訝于攜程的服務范圍之廣，其幾乎涵蓋了全部國家。隨后，導師帶大家去了培訓辦公室，一批新招聘的員工正在參加一個關于酒店預訂基本信息的講座。雖然一些講座的細節知識對高中生而言有點深奧，但大家還是覺得這些工作內容既新奇又有趣。

參觀結束后，大家都被攜程公司的全球化和影響力所折服。這次的活動對于每一個參加Job Shadow Day的人來說都是一次非常寶貴的經歷和回憶，同學們從中學習到了不少平時在學校了解、接觸不到的知識。最重要的是，大家理解了現在在學校學習的內容如何運用于未來的工作中。或許，這才是Job Shadow Day的意義所在。

文：10(4) 李柏叡

Written by 10(6) Jung Max

Pictured by Yu Zhen and Employees from Trip.com

Supervised by Xie Junyu